Common questions customers may have while visiting Synthline. Please feel free to contact us via if you have any additional questions.


  1. What if I have an issue with my order?

Simply contact us via  Our team’s only goal is to resolve your issue as quickly as possible, allowing you to get back to what’s most important… Music Making!

  1. What items cannot be returned?

Software purchases are ineligible for return.

  1. Is there sales tax on Synthline products?

Sales/use tax is collected on the purchase of products through Synthline.  If you are non-profit organization that qualifies for sales-tax exemption, then please contact support ( to establish sales-tax exempt account.

  1. Do I need a registered account to purchase products on Synthline?

As with everything at Synthline, it’s all about your experience! While registering an account helps personalize your experience, it is not required.If you are as excited to be here as we are to have you as a customer, simply click the “My Account” link at the top of this page, or, create your account when you check out. Thank you again for trusting us with your creative pursuits!

  1. So many great things to choose from, where do I start?

“With Great Power, Comes Great Responsibility”… The creative power with today’s music technology is amazing; so much so, it can be overwhelming at times. Email us your questions, for example: What your goals are? What genres of music you want to create? What software or sounds interest you? We’re excited to hear from our customers and always here to help!

  1. How can I give back to the community and inspire others?

Music is art and art is timeless… The easiest, most impactful way to give back is by teaching others what you know! Like the famed Roman philosopher Seneca said “While we teach, we learn”